Shipping policy
Last updated: 3 November 2026
Thanks for shopping with RARA!
Pre-order deliveries will begin from 6 November 2026. Delivery times will depend on your location and chosen shipping service. Our usual processing times apply to subsequent orders.
We want your snacks to arrive safely, smoothly and ready to enjoy. Here's everything you need to know about delivery.
1. Where we deliver
RARA currently delivers to selected postcodes within the United Kingdom.
Delivery availability is determined by the postcode entered at checkout. We do not currently offer international shipping.
2. Shipping costs
We've kept our delivery pricing simple, with a little extra reward for stocking up on RARA.
| Order value | Standard delivery |
|---|---|
| Below £35.00 | £4.49 |
| £35.00 and above | FREE |
Express delivery: £6.99 for eligible UK addresses.
A little extra for RARA lovers
Spend £60 or more on eligible RARA bundles and enjoy an extra 5% off, automatically applied at checkout.
No discount code needed!
Shipping charges and any applicable discounts are calculated using your basket and delivery address and clearly displayed before you complete your purchase. Other discounts may affect your eligibility for free delivery.
3. Processing your order
We aim to prepare and dispatch orders within 2 working days of receiving them, excluding weekends and UK bank holidays.
During particularly busy periods or special promotions, processing may take a little longer.
If there's a significant delay affecting your order, we'll do our best to keep you informed.
4. Delivery times
We use Royal Mail for our standard UK deliveries.
Our estimated delivery times after dispatch are:
-
Standard delivery: 3–5 working days
-
Express delivery: 1–2 working days
These estimates exclude order processing time and are not guaranteed delivery dates.
Delivery times may vary depending on your location, carrier operations and seasonal demand. Your statutory rights relating to delayed delivery remain unaffected.
5. Order confirmation and tracking
Once you've placed an order, you'll receive an order confirmation email.
We'll send another email when your order has been dispatched, including tracking information where available.
Tracking updates may take a little time to appear after dispatch.
6. Delivery addresses
Please double-check your delivery details before completing your order.
If you've entered an incorrect address, contact us as soon as possible at hello@eatrara.com.
We'll do our best to help, although changes may not be possible once your order has been dispatched.
7. Missing, delayed or damaged deliveries
Sometimes things don't go quite to plan. If your order is missing, arrives damaged or is taking longer than expected, please contact us.
Email hello@eatrara.com with your order number and a brief description of the problem. Photographs are helpful if the parcel or products arrive damaged.
We'll investigate and arrange an appropriate resolution, including a replacement or refund where required.
If any food packaging arrives with a compromised seal, please do not consume the affected product and contact us.
RARA remains responsible for ensuring your order reaches you in accordance with applicable UK consumer law.
8. Changing or cancelling an order
If you need to change or cancel your order, please contact us as quickly as possible.
We'll try to accommodate changes before dispatch.
Once an order has been dispatched, we may be unable to make changes to its delivery details.
Your statutory cancellation and refund rights remain unaffected. Please see our Returns & Refunds Policy for further details.
9. Your consumer rights
Nothing in this Shipping Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract being made.
10. Contact us
Questions about your order or delivery? We're happy to help.
RARA — Sun Root Foods Ltd
Email: hello@eatrara.com
Business correspondence address:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Please contact us before sending any products to this address.